有位銷售大師說:xiaoshoushixinxindechuandi,shiqingxudezhuanyi。tongchangyigemaibuhaochanpindexiaoshourenyuanyidingshiduizijigongsitiaosantiaosideren,xiangxiangyigeduizijigongsiduichanpinmeixinxinderen,zenmehuiyouxinxinbachanpinmaichuqu。
qishirenhechanpindouyoubaozhuang,baokuofuwuyedexiaoshou。zuizhongyaodebaozhuangshizijidebaozhuang,womenyaorangmaidongxiderenxianrenkewomen,congwomendefuzhuangwomendejingshenmianmaoshangjiukeyiganshoudaowomenchanpindemeili,ruguowomendoushiyifubansibuhuodeyangzi,kehushibukenengxiangxiangdaowomenchanpindeyoumeide。diercengbaozhuangshiduigongsidebaozhuang。wodiyicihefenda,diyiciyongjiajieshi,jiushiyinweiwokandaolefendashangmiankekoukeledebiaozhihejiajieshishangmiandebaojiedebiaozhi。womendexiaoshourenyuanzongshiyifudashishentai,zuozhizhigongsibuzu,youzhizhilaobanbuxing,nawomendechanpinmaidehaocaiguaine。disancengbaozhuangshichanpindebaozhuang。henduogongsihuadaliqizaixuanchuanshang,quebuxianghuaqianbachanpindewaibaozhuanggaohaodian;有些公司外包裝搞挺好,可顧客就是不知怎樣把它打開,或者是用盡了力氣也打不開。
我(wo)們(men)自(zi)九(jiu)六(liu)年(nian)開(kai)始(shi)形(xing)象(xiang)工(gong)程(cheng)以(yi)來(lai),企(qi)業(ye)學(xue)的(de)也(ye)不(bu)錯(cuo),什(shen)麼(me)都(dou)做(zuo)大(da)做(zuo)美(mei)做(zuo)好(hao),就(jiu)是(shi)忘(wang)了(le)把(ba)自(zi)己(ji)辦(ban)公(gong)室(shi)那(na)六(liu)星(xing)級(ji)的(de)廁(ce)所(suo)放(fang)上(shang)衛(wei)生(sheng)紙(zhi)。你(ni)不(bu)信(xin),你(ni)看(kan)滋(zi)采(cai)沐(mu)浴(yu)露(lu),那(na)個(ge)噴(pen)嘴(zui)千(qian)萬(wan)不(bu)要(yao)提(ti),因(yin)為(wei)一(yi)提(ti)就(jiu)掉(diao),你(ni)找(zhao)寶(bao)潔(jie)的(de)產(chan)品(pin)試(shi)試(shi)看(kan)。所(suo)以(yi)我(wo)們(men)要(yao)學(xue)會(hui)做(zuo)細(xi)節(jie)。你(ni)買(mai)的(de)產(chan)品(pin)的(de)塑(su)料(liao)包(bao)裝(zhuang)袋(dai)如(ru)果(guo)大(da)於(yu)七(qi)英(ying)寸(cun),你(ni)看(kan)看(kan)底(di)部(bu)有(you)沒(mei)漏(lou)氣(qi)孔(kong),就(jiu)知(zhi)你(ni)這(zhe)產(chan)品(pin)的(de)品(pin)質(zhi)了(le),一(yi)個(ge)連(lian)我(wo)們(men)自(zi)己(ji)兒(er)童(tong)的(de)生(sheng)死(si)都(dou)不(bu)顧(gu)的(de)廠(chang)家(jia)能(neng)給(gei)我(wo)們(men)好(hao)的(de)服(fu)務(wu)嗎(ma)?(注:大於七英雨的塑料袋加漏氣孔,是為了避免兒童玩耍時套在頭上窒息而死)。第四層包裝就是我們的服務,包括售後服務。海爾的產品絕不是最好的,但你試一下拔打他們的客服熱線。
那銷售是不是做好上麵這四種包裝就賣出去了呢?也未必,因為你還必須有讓你顧客買你東西的那種衝動。
shouxianniyingdangpanduandechunidekehuxiangshenme,zhedianzaizhongguozuodehenrangrenbeishang。womeishixihuanguangguangmingpaidianmian。nizoujinguomeikankan,nacaihongrenyuanxianggegenpichongrangnixiangzaixikankandoubuneng,gengkepadeshitamenhaiyaowenyixianimaishenme?suoyiwomendianqicongbucongguomeimai,wobuchatarangdenadianqian,worenweiyebuzhibanyeqichuangpaiduiqumainayiyuanqiandedianfanbao。nizaizoujinmaidanglaokankan,meirenwenniyaoshenme,zhiyourenxiangnishuo“我能幫你什麼”,nipaipaidui,nideduichangle,xiaogunianghuigennishuolaojianidaozhebianlai。ruguonishiwaiguorennizoujinkendejikankan,tamendefuwurenyuanjuranzaisixianituiwowotuini,buzhishibishuidewaiwenhao,haibishuiqianxu,yongdezhema?kendejiyigongyouduoshaofencaidan,liangzhishou,yiju“whatcanidoforyou”就夠了。所以它隻能做老二了。
其次你要讓你顧客明白他需要你的東西。猶太人的生意經是“用你的手表告訴你時間,再向你收費。”niyaobanidechanpintexingfuhedaonigukedeyuwangshang,bushirangnigukebayuwangbiaoxianzainidechanpinshang,jiushimaiweigedouyaogaosunanrenhenvrentadezuoyong,hekuangninaxiebunengrangtaxingfendedongxi。nibunengxiangtakenengbuyaole,ershixiangtayidingyao。tayoushoubiaozenmeyangne?takenengbuhuikanyoubuhaoyisishuo;也可能他想讓你看看他是百達菲林的名表,找種感覺;也可能他懶的抬抬手腕;也(ye)可(ke)能(neng)他(ta)想(xiang)知(zhi)道(dao)日(ri)本(ben)的(de)東(dong)京(jing)的(de)時(shi)間(jian),你(ni)看(kan)了(le)以(yi)後(hou)減(jian)去(qu)一(yi)個(ge)小(xiao)時(shi)不(bu)就(jiu)可(ke)以(yi)了(le)。所(suo)以(yi)一(yi)個(ge)進(jin)入(ru)你(ni)銷(xiao)售(shou)區(qu)域(yu)的(de)人(ren)都(dou)可(ke)能(neng)是(shi)你(ni)的(de)客(ke)戶(hu),就(jiu)看(kan)你(ni)有(you)沒(mei)告(gao)訴(su)他(ta)你(ni)是(shi)他(ta)的(de)服(fu)務(wu)生(sheng)。
zaicitaxiangyaonibunengtaitongkuaidegeita。dajieshangyouhenduoshichidedongxi,wofaxianshichiderendoushinaxiexiangzhanxiaobianyideren,yeshinaxienigeitachiyitiantahuishuonileyebuhuimainidongxideren。
好東西怎麼能讓人無價值的消費呢?本來1000元,他故作聰明的說1500元,你千萬別馬上給他,不然他把價殺到800他都說貴,你吊吊他,去廁所轉轉“請示下上司”,五分鍾後1600元(yuan)賣(mai)給(gei)他(ta),他(ta)還(hai)把(ba)你(ni)當(dang)兄(xiong)弟(di)看(kan)。這(zhe)不(bu)是(shi)欺(qi)騙(pian)顧(gu)客(ke),而(er)是(shi)我(wo)們(men)每(mei)個(ge)人(ren)都(dou)有(you)那(na)麼(me)一(yi)點(dian)虛(xu)榮(rong),不(bu)然(ran)的(de)話(hua)你(ni)也(ye)不(bu)會(hui)放(fang)著(zhe)超(chao)市(shi)三(san)四(si)元(yuan)的(de)啤(pi)酒(jiu)不(bu)喝(he)非(fei)喝(he)那(na)“二百元一打多送一瓶”的**的啤酒了。有時我們花錢不僅是買吃喝更是買消費的那種感覺。
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